Shipping Policy

Thank you for shopping with us. Please review our shipping policy below for orders shipped from China to Australia.

Order Processing

All orders are processed within 1–3 business days after payment is received. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Please note that orders are not shipped or delivered on weekends or public holidays.

Shipping Destination

We currently ship to Australia.

Shipping Times

As our products are shipped from China, estimated delivery times to Australia are typically:

• Standard Shipping: 7–15 business days

• Remote or regional areas: 10–20 business days

Delivery times are estimates only and may vary depending on customs processing, local courier delays, peak periods, weather, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions on selected products or orders.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details if tracking is available for your order. Please allow a few days for tracking information to update after dispatch.

Customs, Duties and Import Delays

Orders shipped from China to Australia may occasionally be subject to customs inspections or processing delays. While most orders arrive without issue, delivery times may be affected by customs clearance, airline delays, or courier disruptions.

Any applicable duties, taxes, or import-related charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct at the time of placing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at noizeaustralia@gmail.com and we will do our best to assist before the order is dispatched.

Lost, Delayed or Damaged Parcels

If your parcel is significantly delayed, lost in transit, or arrives damaged, please contact us at noizeaustralia@gmail.com with your order number and details of the issue so we can assist you.

We will work with the shipping provider to investigate and help resolve the matter where possible.

Multiple Items / Separate Shipments

In some cases, items from the same order may be shipped separately depending on product availability, packaging requirements, or warehouse processing.

If this happens, you may receive multiple tracking updates or your items may arrive at different times.

Delivery Issues

If your tracking shows your parcel as delivered but you have not received it, please first check with household members, neighbours, or your local delivery provider. If you still cannot locate your parcel, contact us and we will assist where possible.

Contact Us

If you have any questions about shipping, please contact us at:

Email: noizeaustralia@gmail.com